At Even Load Energy, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, customer portal, and subscription services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our services:

• Personal Identification Information: When you sign up for our Safety Net Service, we collect your name, email address, phone number, and payment information.

• Billing Information: To process payments, we may collect credit card details, billing addresses, and related information.

• Usage Data: We automatically collect data on how you use our website, including IP address, browser type, and device information. This helps us improve our services and provide a better user experience.
  

2. How We Use Your Information

We use your personal information to:

• Provide and manage your subscription to Safety Net Service.

• Process payments and manage billing.

• Communicate with you regarding your subscription, including billing updates, service changes, and important notices.

• Improve and personalize your experience with our website and services.

• Respond to customer service inquiries and provide support.

• Comply with legal obligations and enforce our terms of service.

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you cancel your subscription, we will retain your data as needed for legal or accounting purposes, but we will no longer use it for marketing or service provision.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third parties in the following situations:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors like Stripe) who assist us in running our business, including processing payments, sending emails, and hosting our website.

• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as a subpoena or government request.

• Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the transaction.

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure connections (SSL/TLS encryption) for online transactions and working with trusted third-party providers for payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, such as:

• Essential Cookies: To enable basic website functionality, such as remembering your login credentials.

• Analytics Cookies: To track user activity and analyze trends to improve our website and services.

• Marketing Cookies: To personalize advertisements and marketing content.

You can control cookie settings through your browser, but disabling cookies may affect the functionality of certain parts of our website.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

• Data Portability: You can request a copy of your personal information in a structured, commonly used format.

• Opt-Out: You can opt out of marketing communications by following the instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [Your Email Address].

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.